The best hotel check-in software enables hotels to deliver a fast and efficient registration process so guests can start relaxing quicker. More importantly, it lets arrivals check in online, reducing front desk queues and adding a layer of convenience to the guest's journey
Nowadays, you don't need to install separate check-in software at your hotel because any good property management system (PMS) has check-in management functionalities as a prerequisite.
Check-in may only play a small part in your property operations, but it’s still one of the most important guest touchpoints and sets the tone for the rest of the guest's stay.
This blog looks at important check-in functionalities that your PMS provider should offer and how to use them to enhance the guest experience.
5 Modern Hotel Check-In Software Functionalities
Here are five unique hotel check-in software functionalities that RoomRaccoon offers to turn the traditional check-in process into a personalized and profitable touchpoint for your hotel.
1. Quick access to guest profiles
The great benefit of using an all-in-one property management system is you don’t have to struggle with different software logins and interfaces when guests start arriving at peak hours for check-in.
With PMSs like RoomRaccoon, the reservations calendar is directly linked to the guest profiles. This means you can fill out the registration details with one click.
2. Hotel digital ID scanner
Manual guest registration is time-consuming and leaves room for errors. With a hotel digital ID scanner, you can register more guests in half the time and know that you have accurate accounts of all guests who have checked in.
You can also enable this handy feature during online check-in. Guests can then use mobile phones to scan their ID documents and complete check-in before arrival.
3. Mobile hotel check-in
A check-in system is no longer limited to the front desk. Although online hotel check-in software was in demand during the pandemic to promote safety and social distancing, the benefits soon surpassed pandemic requirements, and more hotels are adopting the software for its convenience and efficiency.
Travelers prefer the self-service option that empowers them to manage their time and interact with the hotel in the way they choose. It’s also a unique touchpoint that enables hotels to upsell without human interaction, and guests can customize their stay before arrival.
4. Automated upselling
RoomRaccoon is the only property management system with a native upselling tool for online check-in. Arrivals can browse a guest service menu and choose from room upgrades or extra services such as spa treatments and a bottle of champagne to customize their stay.
This hotel check-in software functionality takes the difficult and sometimes awkward task of selling to new guests out of your staff’s hands. To top it off, hotels that use pre-arrival upselling increase RevPAR by up to 14% on average.
5. Specify your property’s check-in and check-out times
With a PMS, you can specify your property's check-in times and set the timing for your automated pre-stay emails. One day before the guest arrives? Five hours before arrival? It’s entirely within your control, and guests who book directly with your hotel can add a comment to warn you if they’ll be late.
Why is an all-in-one PMS better than hotel check-in software?
If you need a hotel check-in system, then chances are that you also need a reservation calendar to save guest details. And if you need a reservations calendar, you most likely need channel management software to keep your booking synched.
That’s why RoomRaccoon offers an all-in-one solution that includes a property management system, hotel booking engine, integrated payments, and channel manager — in one easy-to-use platform.
How much does check-in hotel software cost?
As part of a property management system, hotel check-in software is more affordable because you pay for one subscription that delivers much more value than a single function. You also avoid the hassle of paying multiple contracts every month.
The cost of using PMS software can be on a commission-based or monthly/annual subscription. A monthly or yearly subscription is better for budgeting as it is a predictable, flat fee.
It further allows you to earn a real return on investment (instead of taking a significant chunk of your revenue).
Hotel check-in software comparison
When shopping for a hotel check-in system, you can narrow your focus by looking at some essential factors:
- Price – Flexible packages for small to medium and enterprise properties.
- Functionality – You want a comprehensive, all-in-one solution that can deliver precisely what your business needs.
- Ease of use – Staff members should quickly adapt to a new user-friendly interface.
- Reputation – The Hotel Tech Report is a reliable source for hotel check-in software reviews.
- Support – If something needs to be resolved at your property, it has to happen quickly. That's why it's vital to be able to promptly get in touch with support staff who speak your language.
Start a free hotel check-in software trial
It would help if you chose a hotel check-in vendor that offers a free trial of its product. With this level of transparency, you know the software will deliver what it promises.
A free hotel check-in software trial allows you to test the software to see if it meets your needs before making a purchase. With so many options on the market, taking advantage of a free trial can help you narrow down your choices and find the right fit for your business.
RoomRaccoon offers a 14-day free trial. You'll have plenty of time to test the many hotel check-in functionalities discussed above and see how you can deliver a fast and efficient registration process at your front desk or online!