9 out of 10 people start their year with some "new year, new me" motivation. This not only happens on a personal level, but also on a professional level. It’s important to know what is realistically possible, how much time you have and what your financial capacities are. Set yourself challenges that you can actually meet. Why not make 2020 the year of guest engagement and increased revenue? It’s time to set your goals for the upcoming 12 months.
Goal #1: Increase your Revenue
Supply and demand, that’s the game you want to play to increase room revenue. When the demand is high, you increase the room price; you lower the room rate when there’s little or no demand. Of course, you can use other pricing strategies, but understanding this game stands at the base of every pricing strategy. But isn’t altering room rates difficult and risky? Well not if you use the RoomRaccoon PMS with integrated Channel Manager!
Would you like some more tips on how to increase your revenue? Click here
Goal #2: Improve your guests engagement
At the core of any successful hotel, is the guests satisfaction and engagement. You could improve the bonth you have with your guests with tiny things like leaving them a personal written note, a personalized email or give a gift to guests that repeatedly visit your accommodation. The Internet is a great and easy way to create that interaction. However, engaging with customers only during their stay is not enough to stand out anymore. Try to expand your guest interaction into the pre-and-post-stay periods. Did you know that you can automatically send out personalized pre-and-post-stay messages with RoomRaccoon?
Goal #3: Be a host instead of a secretary
How do keep track of your reservations on your Hotel or B&B? Pen and paper? Or do you still use contact forms on your website that you have to organise? Do you feel like this is taking a lot of time and do you want to spend more time on your guests? If the answer is yes to at least two questions, be aware that you can easily change that! By streamlining all your day-to-day operations with a PMS, you’ll be able to spend more time and energy focusing on your guests and ensuring they have the best stay possible. Curious what RoomRaccoon can do for you? Request a free trial right now!
Here at RoomRaccoon, we would like to wish you and your team the best success this 2020 and a very Happy New Year!